FAQ
Booking & Reservations
How do I book a rental?
To reserve a rental boat, kayak, or paddle board, please contact Shuswap Marina directly by phone, email, or through our website.
Do you offer multi-day rentals?
Yes. We offer daily and multi-day rentals so you can fully enjoy your Shuswap Lake vacation experience.
Can I change my reservation after booking?
Yes. If we have availability, we will do our best to help rearrange your booking dates.
What happens if we arrive late for our booking?
If you arrive late for your booking, you are still responsible for the full rental amount for the reserved day.
Rental Requirements
How old do you have to be to rent a boat?
You must be at least 21 years old and have a valid driver’s license.
Do I need a boating license to rent a boat?
No. If you are over 21 years old, we can help qualified renters obtain a temporary boating license after completing our mandatory safety and operational orientation. Temporary licenses are issued in accordance with Transport Canada regulations for rental boat operators.
Payments & Deposits
Is there a damage deposit required?
Yes. A $2,500 damage deposit per boat is required by credit card before taking the boat. This is processed as a pre-authorization.
What forms of payment do you accept?
We accept cash, e-transfer, debit, Visa, and MasterCard. We do not accept American Express.
When is payment due?
Payment is due at the time you pick up your rental boat at the marina.
Can multiple people split the payment?
Yes. Multiple people may split the payment. We can also accept combinations such as part cash and part debit or credit card.
Policies & Guidelines
What is your cancellation policy?
You are eligible for a full refund if you notify us at least 21 days before your booking date.
For safety reasons, Shuswap Marina reserves the right to cancel any boat rental if lake or weather conditions are considered unsafe. If this happens, our team will contact you as soon as possible and do our best to help rebook your rental, depending on availability.
Shuswap Marina also reserves the right to cancel or refuse any boat rental if we believe the driver is impaired or has consumed alcohol, drugs, or any substance that may affect their ability to safely operate the boat. In this situation, no refund will be issued.
Abuse toward Shuswap Marina staff will not be tolerated. This includes verbal abuse, threats, harassment, aggressive behaviour, or physical abuse. If this occurs, you will be asked to leave the premises immediately, no boat rental will be provided, and no refund will be issued.
Is fuel included?
Fuel is not included in the rental pricing. Boats are provided with fuel, and customers are responsible for fuel used during the rental period.
Can we bring pets on the boat?
Yes. We are pet-friendly, and well-behaved pets are welcome on many of our rental boats. A non-refundable pet fee of $50 per boat applies.
Passenger Limits & Safety
Do children count toward the passenger limit?
Yes. Children count toward the maximum passenger capacity of the boat.
I know you said we can only have 12 people on our boat, but three of our passengers are little kids. Do they count?
Yes. Children and infants still count as passengers under Transport Canada capacity regulations.
